Non Returnable / Non Refundable:
Non-Stock/Special Order items are not eligible for return.
Return Period:
30 days
Eligible for Return:
Stocking items may be eligible for return if they are in the same condition in which the product was originally purchased, minus a 25% restocking fee. Must provide original receipt. All packaged items must remain in their original packaging.
Acceptance of returns and/or refunds are at the full discretion of Backyard Dream Supply.
Refund Processing Time:
If your return is approved, then your refund will be processed within 7-10 days.
Credit Card Chargeback:
If a client initiates a credit card chargeback for any reason, Backyard Dream Supply will be notified and will have a period of time to contest the transaction. If Backyard Dream Supply can show proof that it was a legitimate transaction, then an additional $100 fee will be accessed to the Client. If the Client continues to dispute the transaction, then the arbitration process will begin.
Consumer Responsibility:
Customer agrees to take full responsibility of the product once it arrives at their delivered location and/or once they leave the Backyard Dream Supply location.
Need Help?
Contact us for questions related to refunds and returns. At this time we do not accept exchanges.
6203 Snider Road, Unit B, Mason, OH 45040
Call or Text: (513) 259-6858
Copyright © 2023 Backyard Dream Supply LLC - All Rights Reserved.
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