Return Policy

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Non Returnable / Non Refundable: 

Non-Stock/Special Order items are not eligible for return. 

Return Period:

30 days

Eligible for Return:

Stocking items may be eligible for return if they are in the same condition in which the product was originally purchased, minus a 25% restocking fee.  Must provide original receipt.  All packaged items must remain in their original packaging.

Acceptance of returns and/or refunds are at the full discretion of Backyard Dream Supply. 

Refund Processing Time:

If your return is approved, then your refund will be processed within 7-10 days.

Credit Card Chargeback:

If a client initiates a credit card chargeback for any reason, Backyard Dream Supply will be notified and will have a period of time to contest the transaction.  If Backyard Dream Supply can show proof that it was a legitimate transaction, then an additional $100 fee will be accessed to the Client.  If the Client continues to dispute the transaction, then the arbitration process will begin.

Consumer Responsibility:

Customer agrees to take full responsibility of the product once it arrives at their delivered location and/or once they leave the Backyard Dream Supply location.

Need Help?

Contact us for questions related to refunds and returns.  At this time we do not accept exchanges.